Finding, Viewing, and Acknowledging Alarms

Watch the video below (until the 2:05 mark) for an overview of this topic. Consult the following written information for details.

Finding Alarms

1. Go to Alarm Manager , then List (if not already selected).

2. Use any of the following methods to find alarms of interest:

   • Choose whether to view the alarms by Day, Week, or Month.

   • Use the forward arrow and back arrow to view the next or previous day, week, or month.

   • From the Show dropdown, choose whether to show (within the currently displayed time-frame) All, Active only, Non-acknowledged only, Acknowledged only, Critical only, Warning only, Info only, or Archived only alarms.

     Note: Auto-archiving of alarms is configured in Settings > Project > Auto Archive Alarms.

   • From the Device dropdown

   • Enter a term into the search to only see alarms containing that term (within the currently displayed time-frame).

Viewing Alarm Details

Alarm Bell and Color	Priority Level	Alarm State
Green bell ringing	Info	Currently in alarm condition
Green bell with line	Info	Not currently in alarm condition
Yellow bell ringing	Warning	Currently in alarm condition
Yellow bell with line	Warning	Not currently in alarm condition
Red bell ringing	Critical	Currently in alarm condition
Red bell with line	Critical	Not currently in alarm condition

After Finding Alarms, select the row for an alarm, which expands the alarm's details below the row.

If an alarm has triggered multiple times within the selected time-frame, the number of instances will display next to the alarm bell. The multiple instances will be grouped under a single, folded row. After expanding the row, scroll down to see all the instances.

The Target Device, Target Point, Priority, and Alarm Group (Users Notified) are configured when setting up the alarm. (See Configuring Alarms.)

Alarmed Value is what the Target Point's value was when it triggered the alarm.

When a user acknowledges an alarm (see Acknowledging Alarms), Ack. by [User's Name] appears under Acknowledged. If the user entered an acknowledgment message, view it by hovering over the message balloon , or see the Message in the expanded alarm details. Acknowledged at displays the date and time when the user acknowledged the alarm.

Acknowledging Alarms

Acknowledging Alarms by Folded Row

After Viewing Alarm Details and taking any necessary action:

1. Select Acknowledge all in the folded row for that alarm, which opens the Alarm Acknowledgment window.

   Note: An orange button means that acknowledgment is required. A black button means that acknowledgment is not required. (See Configuring Alarms.)

2. Enter an acknowledgment Message, or leave it blank ("N/A" will display as the message).

3. Select Continue.

   Note: Your Message replaces the default alarm message, and Ack. by [Your Name] appears under Acknowledged.

Acknowledging Multiple Folded Rows

After Viewing Alarm Details and taking any necessary action:

1. Select the checkboxes for the folded rows that you want to acknowledge.

2. Select Acknowledge (orange button above the rows).

3. Enter an acknowledgment Message, or leave it blank ("N/A" will display as the message).

4. Select Continue.

   Note: Your Message replaces the default alarm messages, and Ack. by [Your Name] appears under Acknowledged.

Acknowledging Alarm Instances Individually

After Viewing Alarm Details and taking any necessary action:

1. Select the folded alarm row, which expands the individually triggered instances below.

2. From an individual alarm instance, select Acknowledge.

3. Enter an acknowledgment Message, or leave it blank ("N/A" will display as the message).

4. Select Continue.