Configuring a Gateway Status Alarm

  1. Go to Alarms , then Configurations.

  2. Select Add Configuration, which opens the Add Alarm Configuration window.

  3. From the Category drop-down menu, select Gateway Status.

  4. From the License drop-down menu, select the license associated with the gateway that you want to configure the status alarm for.

    Note: Go to Settings > Project > License Information to find the name of the license associated with the gateway of the project you are currently in.

    Note: Licenses are filtered based on your SI company and the current project. If you are logged into a project that doesn’t belong to your SI company, you will not see any licenses in the drop-down menu.

  5. Enter the Threshold (seconds).

    Note: Threshold is the number of seconds for which the gateway must go offline (or come back online) before KMC Commander triggers the alarm.

    Note: Threshold is also affected by the polling rate set in Settings > Protocols. See Point Update Wait Interval (Minutes).

  6. Choose the alarm's level of Priority (Info, Warning, or Critical).

  7. If needed, choose a Notification Group from the dropdown list.

    Note: Choosing a notification group is optional (such as for Info level alarms), but is recommended for Critical and Warning level alarms.

    Note: To send alarm messages, first create a notification group (with email addresses and/or cell phone numbers) in Settings > Users, Roles, & Groups > Groups. (See Configuring (Alarm Notification) Groups.)

  8. Enter an Alarm Name.

  9. Choose whether to make Acknowledgment of the alarm Required or Not required:

    • Required — The Acknowledge all button for this alarm (when triggered in Alarm Manager > List) will be orange. Hovering over the button will make an "Ack. Required" tip appear.

    • Not Required — The Acknowledge all button for this alarm (when triggered in Alarm Manager > List) will be black. Hovering over the button will make an "Ack. Optional" tip appear.

  10. Optionally, enter a Message, which will appear in Alarm Manager and optional emails and/or text notifications.

  11. Select Add.